Insights

Open a pipe and choose Insights. You see messages in and replies sent per day, the median time to a first reply, who on the team answered and how often, the busiest hours, the contacts still waiting for a reply, how many double replies were held, and how many tracking pixels were removed. Hover a chart for exact numbers, drag across it to zoom, and double-click to reset.

Every confirmed member gets a Monday digest at 08:00 UTC with last week’s numbers and a private link to the same page. The link works for 14 days and needs no password; each digest brings a new one. Members can stop the digest with the link at its bottom, or with their mail app’s unsubscribe button.

To see what members get, choose Email me a sample digest on the Insights page. It goes to your own sign-in address.

Basic shows the last 30 days. Prime shows up to 13 months, counted from when Waribox started keeping daily totals for the pipe. Individual messages are forgotten after 30 days on every plan; only daily counts are kept longer.

• Only mail that goes through the pipe counts. A reply someone sends from their own address straight to the contact isn’t seen, so that conversation still looks unanswered.
• Reply times are clock time, nights and weekends included.
• “Waiting for a reply” includes messages that need no answer, like receipts.
• Waribox never tracks opens or clicks.