Support · Billing, plans or a charge

Billing, plans or a charge

These answers solve most questions about this. If yours isn’t here, the form below asks for everything we need, so we can help in one reply.

Common answers

Can I cancel anytime?

Yes, from the Billing page. Your plan runs to the end of the period you paid for; payments are non-refundable, because every account gets a free trial to try it first. Nothing is deleted. Read more

Where are my invoices and receipts?

Stripe emails a receipt for each payment. All invoices are on the Billing page under Manage billing, where you can also change the billing email, address and tax ID shown on them. Read more

Can I switch between Basic and Prime?

Yes, at any time from the Billing page. The change takes effect at once, and the difference is charged or credited for the rest of the period. Read more

Do prices include tax?

Prices are in US dollars and exclude any taxes that apply. Where sales tax is due, it is added at checkout and shown on your invoice. Read more

What happens if a payment fails?

Stripe retries the payment for a while and mail keeps flowing. You can update your card under Manage billing. If it still fails, the plan ends and mail is refused until you choose one. Read more

What happens if we go over our allowance?

Paid plans never stop delivering. Extra deliveries cost $2 per 1,000 on your next invoice. A free trial stops at its allowance instead, and senders are told. Read more

Is there a free trial?

Yes: 14 days of Prime free, with no card needed, including 2,000 deliveries a month. Trials share a monthly budget, so when this month's seats are taken, new trials open again on the 1st. Read more

We need more than Prime. Is there a bigger plan?

Add a Team pack to Prime: +20 members on every team address and +12,000 deliveries a month, for $18.99 a month or $189.99 a year. Add as many as you need from the Billing page. For more than 20 addresses or 5 domains, write to hello@waribox.app. Read more

Something else? Try “Ask a question” at the bottom right, or the documentation.

Still need help?

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On the Stripe receipt, e.g. 1A2B3C4D-0001. Never send card numbers.

e.g. 4 Oct, $12.98

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