Support · Sending as our own domain

Sending as our own domain

These answers solve most questions about this. If yours isn’t here, the form below asks for everything we need, so we can help in one reply.

Common answers

Can we use our own domain, like support@ourcompany.com?

Yes, with Prime (up to 5 domains). You add three DNS records, forward your address to the pipe, and run two quick tests. If your records ever break, replies fall back to the Waribox address on their own. Read more

Something else? Try “Ask a question” at the bottom right, or the documentation.

Still need help?

The more you fill in, the faster we can fix it. A real person reads every message and replies by email.

Your email

We reply here. If it’s about your account, use the email you sign in with.

Your name (optional)

Your domain

e.g. yourcompany.com

Where are you stuck?

Where is your DNS managed? (optional)

e.g. Cloudflare, GoDaddy, Google Domains, Namecheap

Where is your company email hosted? (optional)

e.g. Google Workspace, Microsoft 365

Team address it concerns (optional)

For example support@mail.waribox.app, or your own address such as help@yourcompany.com.

How much is this affecting you?

Describe what happened

What you did, what you expected, and what happened instead.

What have you tried already? (optional)

Never send passwords, card numbers or links from Waribox emails. Your message goes to our inbox only to answer you; it isn’t stored in Waribox (privacy policy).